Dashboard overview
The KPIs on your main dashboard, how to filter them, and how to export them.
The Overview page is what you land on after signing in — a snapshot of how reviews are going, with filters so you can look at any period, not just the last 30 days.
The numbers
| Stat | What it means |
|---|---|
| Total reviews | Reviews posted in the selected period, with the % change vs. the same length period before it |
| Average rating | Average across all platforms, for the selected period |
| Requests sent | Review requests sent in the period, with a period-over-period change |
| Click rate | % of requests that were opened, with a period-over-period change |
| Reply rate | % of reviews in the period that have a published reply |
| Avg. response time | Typical time from a review posting to your reply going out |
| New contacts | Contacts added in the period |
'Needs reply' is always live
The "X reviews waiting for a reply" banner and recommendation ignore the date filter on purpose — it's your current backlog, not a historical metric, so it stays accurate no matter what period you're looking at.
Filtering
At the top of the page:
- Date range — Last 7/30/90 days, or a custom range.
- Platform — narrow everything on the page to one or more of Google, Facebook, Yelp, Tripadvisor, and Trustpilot.
Every chart, stat, and list below the filter bar reflects your current selection.
Exporting
Export CSV downloads a summary of the current view — the KPIs above, plus the individual reviews in the selected period — so you can drop it into a spreadsheet or share it with someone who doesn't have a Qudo login.