Billing, invoices and cancelling

Payments are handled by Paddle, our online reseller. Paddle takes the payment, adds any sales tax or VAT, and emails your receipts. That's why your bank statement shows a charge from Paddle (usually PADDLE.NET*) rather than from Qudo Ink.

Manage your billing

In your business workspace, open Settings → Billing → Manage billing & invoices. From there you can:

• update your payment card
• download receipts and invoices
• switch between monthly and yearly
• cancel your plan

Cancelling

When you cancel, the workspace stays active until the end of the period you've already paid for, and you won't be charged again. After that your cards stay online, but adding teammates and making new cards pause until you activate it again.

Payment didn't go through?

We'll try your card again over the next few days, and your team keeps working in the meantime. Update your card from Manage billing & invoices to sort it out.

Refunds

Charged by mistake? Email us within 14 days of the payment and we'll refund it. You can also contact Paddle directly through the link in your receipt email.