Emails we send

We only email when something happened that you'd want to know about. Every email has one clear next step and says, at the bottom, why you got it.

Always sent

These are part of how Qudo Ink works, so they can't be switched off:

Email	When
Sign-in code	You sign in. The code works for 10 minutes.
A card for you	A business gives you a card — a membership, ticket, badge or loyalty card.
Welcome, here's your card	You join a business with its Scan to join link or QR code.
Card cancelled	A business cancels a card it gave you.
Team invitation	Someone invites you to help run their workspace.
Removed from a team	You're taken off a workspace's team.
New API key	An API key is created on your account — a security notice.
Account deleted	Your account is deleted.

You choose

Switch these on or off in Settings → Account → Emails (or tap your initials at the top right → Email settings):

Setting	What you get
Someone joins with a join link	One email per person who scans your code or opens your link, with their name, role and number.
Print order updates	Received, confirmed, printing, shipped (with tracking) and delivered.
Workspace and billing	Your workspace is ready, the business plan switches on or off, or your role changes.
Getting-started tips	A welcome email, and a note when your first card goes live.

Emails your members get

When you give someone a card, they get an email from Qudo Ink with your organisation's name on it, a link straight to their card and a way to open their wallet. They don't need an account to open the card; to see all their cards in one place they sign in with a code sent to that email.

Nothing is sent to people you add without an email address. From Members you can also select people and tap Email cards to send them all their cards again.